INTRODUCTION

We are delighted to introduce to you the Automated Meter Reading (AMR) system for our customers in the Large Power User’s (LPU) category. This system will be availed to districts on request and details of consumption shall also be available online.

HOW AMR WORKS

A smart meter installed at your premises sends billing information to umeme data collection centres via wireless networks. The data is then processed and electronically sent to our billing office where the data is analysed and interpreted by umeme officers who then print out a physical bill or send the customer an e-bill.

BENEFITS

  • Less routine visits from UMEME (meter reading, bill delivery etc.)
  • Swifter response to power outages
  • Access to consumption data and load profiles online
  • Reduced meter related faults
  • Secure meter installation(s)
  • Dedicated account manager(s)

FEATURES

  • Real-time alerts (email, SMS)
  • Web access / view of consumption and load profiles
Hardware:
  • Robust meter box
  • Remote monitoring unit
  • New meter and accessories for each installation

AMR WEB ACCESS

The online AMR system allows you to view your consumption and load profile data over the internet. Follow these steps to obtain login details:

*Forms can also be obtained from district offices.

ROLES (UMEME & CUSTOMER)

Umeme:
  • Swift resolution of faults and incidents
  • Maintenance of equipment
  • Accurate billing and prompt bill delivery
  • Maintain good working relationship with customer
  • Provide access to meter and meter data for customer
Customer:
  • Meter box security
  • Swift reports and feedback to contacts
  • Bill payment
  • Access to premises